Doing Things Right

Transparency

Security

Privacy

Clarity

Trust

Transparency Security Privacy Clarity Trust

Transparency

Security

Privacy

Clarity

Trust

Transparency Security Privacy Clarity Trust

Your Data. Your Security.

You own the data in your environments. It’s important and valuable. Tenger Ways uses tools to analyze your environment. As part of that analysis and as part of this website, you are entitled to data privacy and security. We have implemented policies and processes - in our business and in partnership with our providers who furnish us with tools - to ensure that your data is handled responsibly and securely. Usage of tools and this website are governed by our Privacy Policy and Terms of Service - all of which is transparently shared below - that users agree to when they visit our website and when they furnish us with access to analyze their technology environment.

We will not store your data or metadata without your express need and consent.

Data Handling & Security

Employee Data Access

Employees of Tenger Ways are given access to customer data only when deemed necessary for the engagement with the customer, user support, or marketing functions approved by the customer. All employees are familiar with Tenger Ways’ Privacy Policy (below) and all employee agreements include an Employee Data Security Agreement, which explains Tenger’s expectations in regard to data security and the consequences for deliberate or accidental violation of our Employee Data Security Agreement. Employees are also given ongoing security training.

All workstations that employees work from are required to have a device compliance verification platform installed and compliant. Its checks include full disk encryption, anti-virus software running, OS patches up to date, and screen lock enabled. Mobile devices that can access company data are managed through mobile data management (MDM), which allows work accounts to be wiped if required, basic passcode enforcement is also a requirement to access this data. Mobile apps that can cache accessed data are blocked, and users are required to use a strictly governed set of applications to access data on a mobile device.

We Use Hubbl for Salesforce Platform Analysis

Data Security & Processing

We maintain and monitor privacy compliance, including GDPR, on an ongoing basis. Minimizing personal data collection and processing is core to our values.

For introductory analysis, such as with Hubbl for Salesforce, the following personal data is collected and stored:

  • The Environment Owner associated with the environment to be analyzed, typically collected during the scan process.

  • The first name, last name, and email address of the user who requested the analysis.

This data is necessary so that users can access the tool effectively and so that their data can be associated with the account they are using. Employees who can access this data can do so only with two-factor authentication, and in some cases IP restrictions.

Any breaches to data security would be handled in accordance with Tenger’s Security Incident Response Plan, with any breaches communicated to users and the corresponding regional authorities. For any additional questions about your personal information or should you request it to be deleted, please send an email to support@tengerways.com.

Data Encryption & Backup

Any sensitive information (access tokens, etc) used by Tenger Ways is encrypted at rest. All data entering or leaving the infrastructure is encrypted in transit. Production data backups are snapshotted automatically and are retained for seven days. Manual backups are taken of stored data during any data related deployment.

TENGER WAYS

TENGER WAYS

Privacy Policy

Applicable from: 1 January 2023

Where necessary, Tenger Ways, LLC, including its affiliates (“Tenger Ways”), collects, stores, and uses your personal information as a data controller in connection with and in order to provide and develop Tenger Ways’ products, mobile applications, websites, web applications, services, and application development (together “Services”) according to this privacy policy (“Privacy Policy”).

For questions and information about Privacy Policy and data subject's rights, please contact us at support@tengerways.com.

All Services are governed by this Privacy Policy and by using or accessing a Service, you give consent to the processing, use, and disclosure of your data. Please do not install or use the Services if you do not agree to this Privacy Policy.

Tenger Ways reserves the right to modify this Privacy Policy. Your continued use of Services will signify your acceptance of the changes to this Privacy Policy.

1. How We Collect Your data

Likely situations when you make personal data available to Tenger Ways include, but are not limited to: (i) by using Tenger Ways’ mobile apps or visiting our websites, (ii) registration for Services, contests and special events; (iii) accessing Services using a third party ID; (iv) subscribing to newsletters; (v) purchasing products or services; (vi) using “tell a friend,” "email this page," or other similar features; (vii) requesting technical support; and (viii) otherwise through use of Services where personal data is required for use and/or participation.

The data we process on you may include, but is not limited to: email address, device ID, IP-address, usernames, and passwords.

Tenger Ways may supplement your data with data received from third parties in connection with demographic, advertisement, market, and other analytics surveys or services.

2. Analytics

Tenger Ways uses your information to perform its own analytics and to enable analytics provided by third parties. We use analytical information for supporting business analysis and operations, business intelligence, product development, improving products and services, personalizing content, providing advertising, and making recommendations. Tenger Ways may also use third-parties in order to develop and analyze use of the Services.

3. Disclosure and Transfer of Personal Data

Personal data may be disclosed to third parties including third parties located outside the European Union or the European Economic Area in accordance with applicable legislation and this Privacy Policy.

Tenger Ways may use third parties to collect and process personal data on Tenger Ways’ behalf and according to Tenger Ways’ instructions. Tenger Ways is not liable for the acts and omissions of these third parties, except as provided by mandatory law.

4. Data Retention and Correctness

Tenger Ways retains the collected data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Thereafter, Tenger Ways deletes all aforementioned data in its possession within a reasonable timeframe. Tenger Ways does not verify the correctness of personal data.

Please note that some data may be further retained if necessary to resolve disputes, enforce Tenger Ways user agreements, and comply with technical and legal requirements and constraints related to the security, integrity and operation of Services.

5. Cookies, Beacons, and Tracking

The Services may use “cookies” and other technologies such as pixel tags, local shared objects, hardware-based device identifiers, Operating System-based identifiers, clear GIFs, and web beacons. Tenger Ways treats information collected by cookies and similar technologies as non-personal data.

Cookies: A “cookie” is a small file stored by your browser when told to do so by a website. Typically websites place a number of different cookies on an end-user’s machine. Some of the cookies are “1st Party” from the website itself, and others are “3rd party” belonging to advertising and analytics entities or social networks. Tenger Ways’ cookies do not include personal data and are typically used to quickly identify your device and to “remember” your browser during subsequent visits for purposes of functionality, preferences, and website performance. You can disable cookies or set your browser to alert you when cookies are being sent to your device.

Web Beacons and pixel tags: A “web beacon” or a “pixel tag” is an electronic image (often not visible to the end-user) that allows Tenger Ways to count users and specific interactions. Additionally, emails and other electronic communications Tenger Ways sends to you may contain pixel tags that enable Tenger Ways to track your usage of the communication, including whether the communication was opened and/or what links were followed, if any.

6. Third Party Terms and Conditions

Please note that your access to and use of the Services may be subject to certain third party terms and conditions and Tenger Ways is not liable for any such third parties’ use of your personal data.

Certain Services that Tenger Ways may offer may use third party services. In connection with such use, certain personally identifiable user and/or membership data may be transferred automatically to and from Tenger Ways.

Tenger Ways may disclose your personal data to third parties in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of Tenger Ways’ stock and/or assets or other corporate change, including, without limitation, during the course of any due diligence process provided, however, that this Privacy Policy shall continue to govern such personal data.

7. Safeguards

Tenger Ways follows generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity and privacy of the information in Tenger Ways’ possession.

8. Other

You may choose to disclose data about yourself in the course of contributing user generated content to the Services.

Tenger Ways may store and/or transfer your personal data to its affiliates and partners in and outside of EU/EEA member states and the United States of America in accordance with mandatory legislation and this Privacy Policy.

9. Further information

This Privacy Policy is governed by the laws of the United States of America excluding its choice of law provisions.

Tenger Ways makes good faith efforts to enable you to review, update, or correct your personal data in Tenger Ways’ possession.

Tenger Ways will need sufficient information from you to establish your identity and to verify your access request, and also to assist us in handling your request, which you can make via support@tengerways.com.

Terms of Service

Applicable from 1 January 2023

The following terms of service constitute an agreement between you and Tenger Ways, LLC, and its affiliates (“Tenger Ways”). These Terms of Service (“TOS”) govern your use of Tenger Ways’ products, mobile applications, websites, web applications, services, and application development (together “Services”).

If you do not accept the terms of this TOS, do not install, use, or access the Services.

1. PRIVACY

Tenger Ways has established a Privacy Policy to explain to you how your information is collected and used. Your use of Services signifies acknowledgement of and agreement to our Privacy Policy.

If you are a resident of the European Union, you understand and agree that Tenger Ways stores and processes your information on computers located in the United States, and by providing any data to Tenger Ways, you consent to the transfer of such information to the United States.

You acknowledge and agree that Tenger Ways may disclose your personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to comply with legal process, to carry out these Terms, or to protect the rights, property, or personal safety of Tenger Ways, its employees, users and third parties, and the public.

2. ELECTRONIC COMMUNICATIONS

When you visit TengerWays.com, or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email to your registered email address or by posting notices on this site. You agree that all notices, agreements, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

3. COPYRIGHT

All content included on this site, such as text, graphics, logos, icons, images, photographs, audio clips, video clips, digital downloads, data compilations, and software, is the property of Tenger Ways and is protected by United States and international copyright laws. Tenger Ways’ selection, coordination, and arrangement of all content on this site is the exclusive property of Tenger Ways, and is protected as a compilation by U.S. and international copyright laws. All software used on this site or in conjunction with the Services is the property of Tenger Ways or its software suppliers and is protected by United States and international copyright laws.

4. COPYRIGHT COMPLAINTS

Tenger Ways respects the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact Tenger Ways’ agent for notice of claims of copyright or other intellectual property infringement ("Agent"), at copyrightagent@TengerWays.com.

Please provide our Agent with the following Notice:

(1) Identify the copyrighted work or other intellectual property that you claim has been infringed;

(2) Identify the material that you claim is infringing, with enough detail so that we may locate it;

(3) A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

(4) A statement by you declaring under penalty of perjury that (a) the above information in your Notice is accurate, and (b) that you are the owner of the copyright interest involved or that you are authorized to act on behalf of that owner;

(5) Your address, telephone number, and email address; and

(6) Your physical or electronic signature.

5. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE SERVICES ARE PROVIDED BY TENGER WAYS ON AN "AS IS" AND "AS AVAILABLE" BASIS. TENGER WAYS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES OR THE INFORMATION, CONTENT, MATERIALS, PRODUCT DESCRIPTIONS OR PRODUCTS INCLUDED. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES ARE AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TENGER WAYS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE FULLEST EXTENT PERMITTED BY LAW, TENGER WAYS DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY, AND PERFORMANCE OF ITS WEBSITE AND THE SERVICES, AND DOES NOT WARRANT THAT THE PRODUCT DESCRIPTIONS OR OTHER CONTENT ON ITS WEBSITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT THE SERVICES, ITS SERVERS, OR EMAIL SENT FROM TENGER WAYS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

UNDER NO CIRCUMSTANCES SHALL TENGER WAYS BE LIABLE ON ACCOUNT OF YOUR USE OR MISUSE OF THE TENGER WAYS WEBSITE OR THE SERVICES, WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF THE TENGER WAYS WEBSITE OR THE SERVICES, FROM INABILITY TO USE THE TENGER WAYS WEBSITE OR THE SERVICES, OR THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE TENGER WAYS WEBSITE OR THE SERVICES, OR VIEWING THE CONTENT IT HOSTS, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. TENGER WAYS CANNOT BE HELD LIABLE FOR THE ACCIDENTAL LOSS OF CONTENT ON ITS SITE, OR THE COPYING OF CONTENT BY ITS USERS. OUR LIABILITY, AND THE LIABILITY OF OUR SUBSIDIARIES, EMPLOYEES, VENDORS AND SUPPLIERS, TO YOU IN ANY CIRCUMSTANCE IS LIMITED TO $100.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

6. INDEMNITY

You agree to indemnify and hold Tenger Ways, its subsidiaries, affiliates, successors, assigns, directors, officers, agents, employees, service providers, and suppliers harmless from any dispute that may arise from your breach of these Terms of Service or violation of any representations or warranties contained in these Terms. You also agree to hold Tenger Ways harmless from any claims and expenses, including reasonable attorney's fees and court costs, related to any content or other material you provide to Tenger Ways.

7. APPLICABLE LAW

You agree that the laws of the State of Deleware, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between you and Tenger Ways.

8. DISPUTES

Any dispute relating in any way to Tenger Ways’ Services shall be submitted to confidential arbitration in Deleware except that, to the extent you have in any manner violated or threatened to violate Tenger Ways’ intellectual property rights, Tenger Ways may seek injunctive or other appropriate relief in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. Any cause of action you may have with respect to your use of the Services must be commenced within one (1) year after the claim or cause of action arises.

9. MERGER OR ACQUISITION

It is possible that as we continue to develop our business, Tenger Ways’ Services and/or related assets might be acquired or transferred as part of a merger. In the event of such a transaction, you understand and agree that Tenger Ways may assign its rights under these Terms and that your personal information may be transferred to the succeeding entity. You will be provided with reasonable notice and an opportunity to opt-out of the transfer.

10. SITE POLICIES, MODIFICATION, AND SEVERABILITY

We reserve the right to make changes to our Services, policies, and these Terms of Service at any time. Should you object to any terms and conditions of these Terms of Service or any subsequent modifications thereto or become dissatisfied with Tenger Ways in any way, your only recourse is to immediately: (1) discontinue use of Services: support@TengerWays.com. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.